Allgemeine Geschäftsbedingungen

1 Applicability, Customer Information


The following terms & conditions regulate the contractual relations between the FROM LIGHTING S.r.l. and the consumers and entrepreneurs who buy products through our online shop. Buyer’s terms and conditions of business which are contrary to, or differ from, our own shall not be recognised. The contract language is Italian. The terms & conditions apply to orders made by telephone as well as online. If you purchase our products via one of our trade partners, their terms and conditions are valid.



2 Contract Conclusion


1. The online offers pose a non-binding invitation to you to buy merchandise.

2. After entering your data,you make a binding offer to conclude a sales contract by clicking the order button. You can also make a binding order by telephone.

3. The immediate order confirmation sent by email also declares the acceptance of the offer and concludes the contract of purchase. For telephone orders, the contract of purchase is concluded if we immediately accept your offer. If the offer is not immediately accepted, you are not bound by it.



3 Customer Information: Storage of your Order Data


Your order and the details of the concluded contract (i.e. product type, price etc.) are saved by us. However, you do not have access to your past orders via internet. We send you the terms and conditions with the order confirmation, but you can also access the terms and conditions anytime on our website. If you would like to save the product description on our shop page for personal use, you can take a screenshot while ordering, or you may print the whole page.



4 Customer Information: Corrections


You may correct your information anytime using the delete button before you make your order. During the process of ordering we will inform you of other correction options. You may also end the process of ordering anytime by closing your browser window.



5 Prices


All previous prices lose their validity to the quotation on the current web shop. We reserve the right to make interim price adjustments. We assume no liability for possible mistakes.

Our prices include the currently valid sales tax for deliveries within the Italian Republic. We charge the Italian sales tax for orders within the European Union, unless you disclose your valid value added tax identification (VAT) number with your order.



6 Orders


You can reach us:

T +39 049 096 1002 (Mo-Fr 10:00 – 18:00 CET)




7 Payment


1. prepayment to our bank account at the UniCredit

account holder: FROM LIGHTING S.r.l.

IBAN: IT64 U020 08121 5200 0104 7742 41


2. PayPal

3. cash on delivery ( 4,00 € COD charge incl. VAT / only within Germany)



8 Reservation of Proprietary Right


The delivered goods remain our property until full payment has been received.



9 Shipping Costs


For all our Items will be charged 25 € for shipping (Europe)


We charge the Italian sales tax for orders within the European Union, unless you disclose your valid value added tax identification (VAT) number with your order.

Deliveries cannot be made to post office boxes or parcel deposit and pick-up stations.



10 Delivery


Deliveries cannot be made to post office boxes or parcel deposit and pick-up stations. For custom orders of the Madonna lamp we reserve the right to handle the order in partial deliveries. The delivery is made to the address listed in the order and personally delivered against a signature. The customer who made the order agrees that the delivery may be handed out to another person who circumstances imply is authorized to accept the package. This especially includes members of the household or employes present at the recipient’s address as well as immediate neighbors. If the delivery is handed out to a neighbor, the addressee receives a notification card. If the shipment cannot be delivered in the aforementioned way, a maximum of three further delivery attempts is made for national deliveries, and a maximum of two further delivery attempts for international deliveries. We will always inform you if an ordered item cannot be shipped in a timely fashion.



11 Guarantee


The legal conditions of guarantee apply. If delivered articles show obvious transportation damage, please have the deliverer confirm these. This is very important due to our insurance conditions. So please note even small damages in writing on the transport documents and notify us without delay. The quick report of a mistake or damage eases the clarification for us – however, neglecting to do so does not have any negative consequences for the customer. The transport of goods occurs at the risk of the recipient, unless the recipient is the customer. We do not guarantee adherence to delivery dates.



12 Revocation Instructions in Accordance with?? 355 Abs. 2 BGB


The right of revocation only applies to consumers as defined by § 13 BGB. A consumer is a natural person who enters into a legal transaction for a purpose that does not involve acting within the framework of a commercial or other independent professional activity. The right of revocation does not apply to goods which are not a part of our product range but instead were ordered for you at your request.

§ 13 Revocation Instructions in Accordance with § 355 Abs. 2 BGB



13 Right of Revocation


You can revoke your contract statement without stating reasons within two weeks of receipt of goods by means of a written declaration (e.g. by letter, fax, email) or by simply returning the goods. The deadline period begins at the earliest with the receipt of this instruction in writing but not before receipt of the goods by the customer and not before we have satisfied our responsibility for providing this information. A timely notification of revocation or a returning of the goods is enough to preserve the deadline period time frame. The notice of revocation should be sent to:



Via Emilio Lovarini 17

35126 Padova (PD)





14 Consequences of Revocation


In the event of effective revocation, the services received by either party shall be returned and any benefits that may have been accrued shall be released. If a loss accrues to us because the goods or services cannot be reimbursed or only partially reimbursed or goods can only be returned in a degraded condition, the resulting liability must be paid by you. When returning goods, this requirement will not pertain if the degrading of the article is clearly the result of the type of inspection that one would normally carry out in a store. Furthermore, the obligation for replacement compensation for any degradation that was caused by the treatment of the article in accordance with applicable regulations can be avoided by not treating the article as if you already owned it and by avoiding any handling that could lessen its value. Articles that are capable of being shipped must be so returned. The shipping costs fall to the customer

• when the delivered article matches the one ordered and if the price of the returned article does not exceed 40 Euros


• the price of the article is more than 40 Euros or the article at the time of the revocation had not been either paid in full or none of the contractually agreed upon partial payments had been made. Otherwise returns are free. All the actions required of you regarding a reimbursement of payment must be completed within 30 days after posting of your revocation.

End of revocation information.

The paragraphs above are formulations that the legislature and jurisdiction require. We will be glad to arrange for the goods to be picked up! Please get in touch with us so that we can organize the transport of the return item. Please note that a free return is only possible under following conditions: the merchandise must be returned in the break-proof cardboard packaging it was delivered in. After the article has been correctly returned we will promptly reimburse the purchase price by means of a credit to the customer’s account or a bank transfer to a bank account of your choice.



15 Miscellaneous



We reserve the right for slight deviations from catalogue illustrations to occur.


15.2. Liability

No matter which legal right is involved, the liability of FROM LIGHTING is limited to damages that are caused by a grossly negligent breach of contract by FROM LIGHTING or the deliberate or grossly negligent breach of contract by one of FROM LIGHTING´s legal representatives or vicarious agents from FROM LIGHTING in so far that the damages do not involve injury to life, limb or health. The data, processing tips and information that we provide have been put together with the greatest of care and, of course, regularly updated. Nonetheless, we cannot accept any liability regarding the completeness, correctness and timeliness of any of the information provided. Errors and technical mistakes are excepted. The delivery times given cannot be guaranteed but are instead only estimated times. We accept no liability for any possible consequential damages which are the result of delivery difficulties.


15.3. Exceedance of payment target

If the time of payment has been exceeded despite reminders, all legal regulations regarding time of payment apply. If the buyer exceeds the time of payment, all debts arising from the business tie become immediately due.


15.4. Legal venue

In the case of all disputes arising from the contractual relationship, the legal venue shall be Padova provided that the customer is a merchant as defined by commercial law or is a legal entity as defined by public law or by the public separate estate.


15.5 Data Protection Notice

We save your data only for the purpose of your order and its implementation. We do not share your data with a third party excepting partners necessary for the execution of your order.

The customer’s data is stored and processed in accordance with the relevant regulations from the Federal Data Protection Law (BDSG in German) and the Teleservice Data Protection Law (TDDSG in German). Your personal data is only collected for clearly defined and legal purposes. You retain the right to receive information, make revisions, block and, if necessary, delete your stored data without charge. Please contact us by email or send us your request per post or fax. We do not give your personal data, including your home address, telephone number and email address, to a third party. Exceptions include any service partners for whom your data is necessary for the execution of your order (e.g. a forwarding company responsible for delivery or a credit institute contracted to handle payments). In such cases the amount of data supplied is, however, limited to the essential minimum.


15.5.1 Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, text files placed on your computer, which help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.


15.5.2 Facebook

This website uses plugins provided by the social network, operated by Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94304, USA. When you visit a page of our website that contains a social plugin, your browser establishes a direct connection to Facebook servers. Facebook directly transfers the plugin content to your browser which embeds the latter into the website, enabling Facebook to receive information about your having accessed the respective page of our website. The embedded plugins provide Facebook with the information that you have accessed the corresponding page of our website. If you are logged into Facebook, your visit can be assigned to your Facebook account. If you interact with the plugins, (for example by clicking “Like”, or entering a comment) the corresponding information is transmitted from your browser directly to Facebook and stored by it. This can only be avoided by logging out of your Facebook account beforehand. For further information on the use of data by Facebook please visit Facebook’s privacy policy.



Status: January 2018


Cesare Bizzotto, Tobias Nitsche, Daniele Klausas

Via Emilio Lovarini 17

35126 Padova

(PD) Italy

+39 049 096 10 02



R.E.A PD - 440195

P.IVA 05063660285




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